Entries categorized as ‘Ideas’
Here is a quick list of a few of the classes I did take while in school:
Astronomy
Interestingly enough, I’ve never had to explain the difference between a yellow dwarf star and a red dwarf star
Mythology
While I did find this class interesting, I’ve never had to identify which Roman god equates to its Greek counterpart
Musics of Texas
I love me some Buddy Holly, but no one has ever asked me the name of the band that played with him.
And, I find it interesting that I did not take any classes related to the following topics before I stepped into the “real world” (more…)
Categories: Ideas · Managing · Random
Tagged: astronomy, beliefs, boss, budget, budget management, class, classes, co-workers, communication, cymberly, cymberly pierce, education, eductional requirements, family, friends, life lessons, manage money, managing money, meetings, money management, music, mythology, negotiations, people, real world, relationship communication, requirements, school, texas, thoughts
Often in software implementation, the focus is on shortening up the time between when a client signs a contract to the time they are actively using the software. The purpose of this is to get them into the support chain so that we can send canned FAQ responses or log tickets in a queue that requires days and even weeks for a reply, but I digress because this isn’t a post about customer support (more…)
Categories: Ideas · Managing
Tagged: business, client support, customer support, cymberly, cymberly pierce, faq, faqs, implementation, implementation cycle, implementation manual, process, product support, sales cycle, software, software implementation, software implementation manual, support, support chain, technical support
A few weeks ago, I went to Chicago for a birthday weekend with “the girls”. Typically when I travel, I do my best to bring my dogs, but sometimes I am unable to do so.
For this past trip, I chose to keep my dogs at The Boarding Bungalow.
I originally chose it because there were actually pictures of small dogs on the site. Most boarding sites typically have photos of all large dogs, and I liked the fact that owners of small dogs used this place as well.
So, they had me – at least for one time. But I’ll go back. Even if they raise their prices (more…)
Categories: Ideas · Improving Your Website · Managing
Tagged: added value, birthday, boarding, boarding bungalow, boarding bungalow dallas, boarding dallas, bungalow, chicago, cost, customers, cymberly, cymberly pierce, dog owners, dogs, expense, justine, liberty, minutes, owners, phillip, photos, pictures, reassurance, repeat, repeat customers, services, small dogs, the boarding bungalow dallas, the boarding bunglow, travel, value
A collaborative environment is a great way to generate ideas, but our thought process is often lost after a brainstorming session, especially in larger organizations.
Kluster is a group decision-making tool that showcases the benefits of large (30+) collaborative sessions. Begin by creating public or private groups, where members can rate the idea based on criteria you set like overall concept, potential ROI, ease-of-understanding, strategic direction or uniqueness. Freddie Laker even suggests using it for certain client collaborations.
I tried creating an account to get the process started, but didn’t find it very intuitive.
Does anyone currently use Kluster or feel like this is a tool that could be useful for your agency?
Categories: Ideas
Tagged: brainstorming, collaborative, cymberly, cymberly pierce, freddie laker, group, group decisions, Ideas, kluster, process
