Understand Your Employees
We’ve all seen multiple personality tests that indicate the various differences in how people communicate. Understanding the nuances of what makes people tick enables you to help them succeed.
Listen
Your employees have a lot to say. If they come to you with a complaint, try to understand where they’re coming from and then try to get a bigger picture by talking to other people to figure out the whole story.
Don’t Lose Their Trust
If an employee feels comfortable enough to complain to you, don’t lose their trust. If you need to go to other people for more information (more…)
Often in software implementation, the focus is on shortening up the time between when a client signs a contract to the time they are actively using the software. The purpose of this is to get them into the support chain so that we can send canned FAQ responses or log tickets in a queue that requires days and even weeks for a reply, but I digress because this isn’t a post about customer support (more…)
Patrick Lencioni pinpoints the issue of group behavior in The Five Dysfunctions of a Team, a story that teaches lessons about using leadership to inspire real teamwork.
When considering where to take a job, we often need to think about the company culture. By determining whether the organization is a big corporation or startup, you can learn a lot about the company. Below outlines the various pros & cons for working for the individual entities. (more…)
Here is a quick list of a few of the classes I did take while in school:
