Often in software implementation, the focus is on shortening up the time between when a client signs a contract to the time they are actively using the software. The purpose of this is to get them into the support chain so that we can send canned FAQ responses or log tickets in a queue that requires days and even weeks for a reply, but I digress because this isn’t a post about customer support Continue reading
Posted in Ideas, Managing
Tagged business, client support, customer support, cymberly, cymberly pierce, faq, faqs, implementation, implementation cycle, implementation manual, process, product support, sales cycle, software, software implementation, software implementation manual, support, support chain, technical support
37% of marketers are still not testing their email campaigns and the top reason for not testing is due to lack of knowledge about how to do it. If you are paying someone to design and implement your email campaigns, and they do not know how to test – please try and find someone who does.
Testing your email campaigns increases open rates, click-through rates and conversions.
Among those email marketers that do test, Subject Lines are the top tested email element Continue reading
Posted in eMail Marketing
Tagged business day, calls to action, chart, click-through rate, conversions, copy, design, email, email campaign, email design, email imagery, email marketer, email testing, imagery, marketer, marketing charts, mid-day, morning, offer, offers, open rate, subject lines, testing, timing, tuesday, wednesday
NetSquared.org has been working on its website redesign, with the goal being to provide ways to connect to useful tools and each other.
In an effort to engage site users in its redesign, they have created the following process:
1. Receive input from users via an online survey.
2. Share survey results and next steps with the community.
3. Create design mockups to share with the community and receive input.
For more information and see the outcome, read the Redesign thread on the NetSquared blog.
Posted in Ideas, Improving Your Website, Innovation, Nonprofit
Tagged community, connect, engage, input, involvement, netsquared, redesign, site, site users, survey, tools, users, website, website redesign
Patrick Lencioni pinpoints the issue of group behavior in The Five Dysfunctions of a Team, a story that teaches lessons about using leadership to inspire real teamwork.
Posted in Managing
Tagged 5 dysfunctions, 5 dysfunctions of a team, absence of trust, dysfunction, dysfunctions, fear of conflict, five dysfunctions, five dysfunctions of a team, inattention to results, interview, lack of commitment, leader, leaders, Patrick Lencioni, team building, team work, teamwork, trust, unwillingness to hold one another accountable, vulnerable, willingness to hold one another accountable
When considering where to take a job, we often need to think about the company culture. By determining whether the organization is a big corporation or startup, you can learn a lot about the company. Below outlines the various pros & cons for working for the individual entities. Continue reading
Posted in Managing
Tagged advancement, career, challenge, company, cons, corporation, costs, cymberly, cymberly pierce, decision, disorganized, flexibility, goal, job, market, niche, organization, overtime, predictable, processes, pros, reactive, Sales, skills, stability, start up, startup, work
Sometimes my three chihuahuas get into a fight. But based on what I’ve learned about dog behavior, I have to let them work it out to determine who is the alpha dog. It’s hard to do because my first instinct is to step in and break it up. But I’ve learned to wait until it is neccessary for me to step in (Liberty Belle is especially protective of her Greenies).
As managers of people, we want to help our employees be more effective. But, sometimes, instead of rushing in to help, try letting your employees resolve the situation by themselves. Of course, be there for guidance and support as needed, but they might be able to resolve the problem without your time & involvement – and possibly even come up with a better solution. After all, it is what they are paid to do…think for themselves.
Posted in Managing
Tagged alpha, chihuahuas, dogs, effective, employee, greenies, guidance, involvement solution, liberty, liberty belle, manage, manager, people, problem, resolution, resolve, support, time